Christmas

Placing Orders For Christmas Despatch

Christmas pre orders can be placed at anytime. Simply enter the required delivery date in the 'seller special instructions' box when viewing the shopping cart. If this order is placed and a delivery date instruction is not left then this order will be despatched within 2-3 days of order being placed. We recommend placing orders sooner rather than later as we will close our website for Christmas deliveries once the delivery slots have been filled. Please note that products need to be added to the cart before you can view/edit seller special instructions. 

Christmas Delivery Dates

Our final week for Christmas deliveries is week commencing 15th December. Delivery days are Tuesday-Saturday.   

Gift Messages & Pricing

All pricing is removed for all products including invoices. Gift messages can be left in the 'seller special instructions' box when viewing the shopping cart. Please email us ASAP on sales@lancastersmokehouse.co.uk with your order number if you have missed adding a gift message that is required. All prices are removed from products and invoices are not included in the shipments.

Delivery

We use an overnight courier service for all of our orders. All orders are despatched on a 24 hour delivery service using Parcelforce or APC. All parcels are packaged with gel ice packs to maintain temperature control throughout the journey. Our parcels are packaged to withstand a 48 hour delivery window to allow for rare courier delays. 

Recipient Out When Delivery Is Due

If there is a safe place that the parcel can be left, please let us know in the 'seller special instructions' box and we can pass this information on to the courier.

Tracking

If a mobile number is left when placing the order you will receive a message on the day of your delivery with your delivery window and a tracking number. If you are out for the delivery, the courier will leave the parcel in a safe place that they deem fit if one isn't specified. As this is an extremely busy time of year, we would appreciate you keeping an eye on the tracking and looking out for the delivery.

Gift Packaging

We package all of our items using festive tissue paper and decorative wood wool to create a gift hamper feel, you do not need to notify us that an order is a gift. All prices are removed from products and invoices are not included in the shipments. 

Product Shelf Life

All of our products are freshly produced. The shelf life varies from product to product but all of our produce can be frozen for upto 12 months.