Delivery Information

Shipping And Handling

We operate a flat rate for Shipping & Handling: Mainland England, Scotland and Wales: 48 hours delivery time before 6pm - £5.49 (FREE FOR ORDERS OVER £60) Mainland England, Scotland and Wales.
Please note:  This shipping offer is not valid in the following areas : Northern Ireland, Highlands and Islands, including certain postcodes in Scotland. We would ask that you please call us to confirm shipping costs as these will differ to the costs shown on the checkout page
We use DPD, Parcelforce and Royal Mail, who aim to have your goods delivered within 48 hours.  Orders are despatched Monday- Thursday. If a mobile number is left at the checkout then you will receive the tracking details once the order has been processed. Please note that there may be a slight delay with deliveries due to Covid-19 and an increase in order volumes. 

Scottish Highland & Islands and Channel Island customers please note: a carriage surcharge is payable. Should this be the case we will contact you, prior to the shipment of your order. This may be paid for by credit or debit card.
Delivery Schedule
To ensure maximum freshness all perishable orders are despatched by 48 hour special delivery or courier service for delivery on Tuesday, Wednesday, Thursday or Friday. Please note that we do not delivery on Saturday, Sunday, Monday or Bank Holidays.
Orders should be received by 12.00 pm for delivery within 48 hours
Goods are normally packed using ice packs manufactured by Sorba Freeze, global leaders in temperature control shipping systems for food. They are perfect for keeping food fresh and cold. They are non-toxic and food safe.
The ice packs are produced from 100% recyclable, environmentally friendly materials which give the added benefit of not sticking together when frozen. The water used for the production of the water ice packs is sterile and regularly tested to ensure they are food safe and hygienic.
We use distinctive double skinned recyclable outer boxes clearly showing our Smokehouse logo and contact details, they are ideal presentation boxes.