Terms & Conditions

Port of Lancaster Smokehouse are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit & debit card payment and paymant via PAYPAL. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Prices and packed weights may change without notice from time to time.
Shipping And Handling
England, Scotland and Wales Express delivery before 6pm - £4.95.   
Hamper Delivery £4.95 + £10.00
Scottish Highland & Islands, certain postcodes in Scotland and Channel Island customers please note: a carriage surcharge is payable. We shall contact you, prior to the shipment of your order, to take payment of this surcharge. This may be paid for by credit or debit card.
Delivery Schedule
To ensure maximum freshness all perishable orders are despatched by overnight special delivery or courier service for delivery on Tuesday, Wednesday, Thursday or Friday.
Orders should be received by 12.00 pm for next day delivery by 6pm.
Goods are normally packed in ice packs manufactured by Flexi-Cool, global leaders in temperature control shipping systems for food. They are perfect for keeping food fresh and cold. They are non-toxic and food safe.
The ice packs are produced from 100% recyclable, environmentally friendly materials which give the added benefit of not sticking together when frozen. The water used for the production of the water ice packs is sterile and regularly tested to ensure they are food safe and hygienic.
We use distinctive double skinned recyclable outer boxes clearly showing our Smokehouse logo and contact details, they are ideal presentation boxes.
Credit Card Security
We use a SECURE Server for all onlline transactions to give you maximum security
Reaching Us
Port of Lancaster Smokehouse
West Quay
Glasson Dock
LA2 0DB 
Tel:  01524 751493       
Email: sales@lancastersmokehouse.co.uk
Privacy Policy
Port of Lancaster Smokehouse do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
If goods received are not in perfect condition, we will refund you in full. If you have any problems with your order, please call 01524 751493 between Monday to Friday, 9:00am until 5:00pm. We will investigate and respond to any complaints within five working days. All our products are carefully checked and leave our premises in perfect condition. This does not affect your statutory rights as a consumer.