Delivery Information

Prices and packed weights may change without notice from time to time.

Shipping And Handling
We operate a flat rate for Shipping & Handling: mainland England, Scotland and Wales:  upto 48 hours delivery time before 6pm - £4.95.  Mainland England, Scotland and Wales 
 
Please note:  This shipping offer is not valid in the following areas : Northern Ireland, Highlands and Islands, including certain postcodes in Scotland. We would ask that you please call us to confirm shipping costs as these will differ to the costs shown on the checkout page
 
We use Fed Ex, who aim to have your goods delivered within 48 hours, but endeavour to have the goods delivered to yourself within 24 hours.  
 
Gift Vouchers are posted by 1st Class Royal Mail, and attract a £1 fee.
 
Scottish Highland & Islands and Channel Island customers please note: a carriage surcharge is payable. Should this be the case we will contact you, prior to the shipment of your order. This may be paid for by credit or debit card.
 
Delivery Schedule
To ensure maximum freshness all perishable orders are despatched by 48 hour special delivery or courier service for delivery on Tuesday, Wednesday, Thursday or Friday.
 
Orders should be received by 12.00 pm for delivery within 48 hours
 
Goods are normally packed in ice packs manufactured by Flexi-Cool, global leaders in temperature control shipping systems for food. They are perfect for keeping food fresh and cold. They are non-toxic and food safe.
 
The ice packs are produced from 100% recyclable, environmentally friendly materials which give the added benefit of not sticking together when frozen. The water used for the production of the water ice packs is sterile and regularly tested to ensure they are food safe and hygienic.
 
We use distinctive double skinned recyclable outer boxes clearly showing our Smokehouse logo and contact details, they are ideal presentation boxes.
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